Welcome to the Institute for Exceptional Funeral Service

This online educational program is designed to provide premium skill development for funeral service professionals at all stages of their career, all in an interactive self-paced format.

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A quick orientation to understand the format of our courses and some tips to make it more meaningful to you. Read more

How can you help? Our passion is not in "what" we are doing, it’s in "why" we are doing it. It can be difficult to know what to say when a family calls or walks through your doors. You may be afraid of intruding, saying the wrong thing, or making the person feel even worse. But your comfort and support can make all the difference. While we, as funeral professionals, cannot take away the intense pain of a family’s loss, we can show them how much we care about them and how we can help them as they begin their grief journey. Examine the various ways you can build connections with families, earn their trust, and create value in the services you provide. Edit Description Read more

This course consists of a training video designed to help funeral home employees understand what harassment is, how to recognize it, and what to do if they are being harassed or witness harassment.  It also includes a brief interactive quiz to ensure your employees understand the content of the video in workplace situations.   This course can be completed in approximately 30 minutes. Read more

What impression do you make? Do you provide consistently high-quality experiences that families and loved ones remember forever? Making the best impression is key.  Making Best Impressions will provide many valuable skills and tips that will help you work more effectively with families. You will explore the best practices that have been identified by industry leaders. How you dress, stand, and present yourself influences how people interact with you. There are nuances to written and oral communication that will strengthen what you say. Simple tips can help people perceive you as being genuine and caring. If you are new to the profession or a seasoned professional who wants to sharpen your skills, this course is for you. Fred Bayley is heralded as a service industry leader not only building extraordinary customer service but also creating service excellence. He has worked with many organizations in establishing a service culture. Fred was recognized as one of 30 visionaries in lifelong learning. He is an internationally known author, trainer, and speaker. This is an on-demand course. It can be started at any time. Read more

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