Description
How can you help? Our passion is not in "what" we are doing, it’s in "why" we are doing it. It can be difficult to know what to say when a family calls or walks through your doors. You may be afraid of intruding, saying the wrong thing, or making the person feel even worse. But your comfort and support can make all the difference. While we, as funeral professionals, cannot take away the intense pain of a family’s loss, we can show them how much we care about them and how we can help them as they begin their grief journey. Examine the various ways you can build connections with families, earn their trust, and create value in the services you provide.
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Objectives
After the completion of this course, you will be able to:
- Demonstrate an understanding of the normal grief process.
- Identify methods for supporting families beginning with the first phone call through the arrangement meeting and after services have taken place.
- Utilize strategies to become more comfortable and confident when engaging in conversations with families.
- Assess a family’s unique needs and guide them toward what is healing and meaningful for them.
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