Welcome to the Institute for Exceptional Funeral Service Store

This online, skills-enhancement program was designed specifically to bridge-the-educational-gap between Mortuary Science School and on-the-job training.

Online Courses FAQ

A Sampler of Understanding the New Funeral Consumer Are you keeping up?  Your consumers are changing quickly.  As you know, not every family wants the same thing. Gain a fresh perspective on how to best serve and support your families.  As a result, you will provide more personalized and meaningful services. The largest study of funeral consumer behavior revealed six types of customers. Knowing your consumer helps you adjust your conversations so they will fully understand the value of a funeral. You can then provide the best benefit based on their needs and preferences. Read More

A quick orientation to understand the format of our courses and some tips to make it more meaningful to you. Read More

SEPTEMBER 6 - SEPTEMBER 30, 2022      When you have the right tools to operate your business successfully, you’ll unlock future growth potential and acquisition opportunities.      With the future of your business in the balance, start preparing now to reach your goals. Whether you want to improve your business finances or grow your business through acquisition, there are essential steps you need to take now to position your business for success.      One of your first steps is understanding the financial metrics that impact your business. Understanding proper accounting practices, revenue trends, COGS benchmarks and more will help you track and improve the health of your business.      You will be able to do a financial health check on your business when you complete this course. You will walk away with the tools to understand positive changes that can prepare you for growth opportunities. Read More

SEPTEMBER 6 - SEPTEMBER 30, 2022 Build a strong sense of awareness of how you are perceived by your coworkers. Be more effective with the families you serve. As a result, you will be a more confident and effective professional. You will feel empowered to work from your heart and contribute to your company’s shared vision and mission. It starts with you. There's a difference between being liked and being respected. Ideally, we want to be both. Unfortunately, in the fast-paced world of funeral service, it is easy for values like this to go by the wayside when they aren't intentionally prioritized. Learn the key components of gaining respect and building trust. Build a strong sense of awareness of how you are perceived by your coworkers in the families you serve. As a result, you will be a more confident and effective professional. You will feel empowered to work from your heart and contribute to your company's shared vision and mission. Read More

SEPTEMBER 6 - SEPTEMBER 30, 2022 How can you help? Our passion is not in "what" we are doing, it’s in "why" we are doing it. It can be difficult to know what to say when a family calls or walks through your doors. You may be afraid of intruding, saying the wrong thing, or making the person feel even worse. But your comfort and support can make all the difference. While we, as funeral professionals, cannot take away the intense pain of a family’s loss, we can show them how much we care about them and how we can help them as they begin their grief journey. Examine the various ways you can build connections with families, earn their trust, and create value in the services you provide. Read More

Overloaded? Lack energy? Do tasks seem to take longer? Learn a fresh approach to regaining control.  Give yourself a boost for a more productive day mentally and physically. Explore simple ideas that are  easy to implement and will help you regain your balance. You will spot early warning signs so you can  quickly find your way back to success. Read More

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