Description
What impression do you make? Do you provide consistently high-quality experiences that families and loved ones remember forever? Making the best impression is key.
Making Best Impressions will provide many valuable skills and tips that will help you work more effectively with families. You will explore the best practices that have been identified by industry leaders. How you dress, stand, and present yourself influences how people interact with you. There are nuances to written and oral communication that will strengthen what you say. Simple tips can help people perceive you as being genuine and caring. If you are new to the profession or a seasoned professional who wants to sharpen your skills, this course is for you.
Fred Bayley is heralded as a service industry leader not only building extraordinary customer service but also creating service excellence. He has worked with many organizations in establishing a service culture. Fred was recognized as one of 30 visionaries in lifelong learning. He is an internationally known author, trainer, and speaker.
This is an on-demand course. It can be started at any time.
Objectives
Once you have completed this course, you will understand:
• The importance of their impressions in working effectively with family and loved ones.
• How to create connections and build rapport with their families.
• The important components of their appearance.
• The way people perceive them is important in building rapport.
• How to apply these concepts immediately to their job.
Certificate
By completing/passing this course, you will attain the certificate Institute Certificate
Learning Credits
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