2024 Guiding Families Toward Meaning and Healing - On Demand

How can you help? Our passion is not in "what" we are doing, it’s in "why" we are doing it. It can be difficult to know what to say when a family calls or walks through your doors. You may be afraid of intruding, saying the wrong thing, or making the person feel even worse. But your comfort and support can make all the difference. While we, as funeral professionals, cannot take away the intense pain of a family’s loss, we can show them how much we care about them and how we can help them as they begin their grief journey. Examine the various ways you can build connections with families, earn their trust, and create value in the services you provide.

About the Instructor. Becky Lomaka is Director of Grief Support and Education at O’Connor Mortuary. She has a Master’s Degree in Counseling Psychology and a certification in Thanatology. Becky holds a deep belief that "Education is our most powerful tool in our efforts to help the community learn more about how to cope with death and the journey of grief after loss." She serves on the Board of Directors for The Association for Death Education and Counseling, the Advisory Council for the Trauma Intervention Program and serves as a board member of a few select non-profit organizations in Orange County, CA.

This course is designed for New Professionals. Part of the Funeral Service Excellence Series, this course covers the key building blocks for the new funeral service professional. Registration includes a bound and printed manual mailed directly to students. Complete all four courses for a Service Excellence Certificate of Completion. These courses are perfect for anyone with three years of experience or less of working in any role within a funeral home, from reception to funeral assistant to funeral director.