2024 Gaining Respect and Building Trust - On Demand

Build a strong sense of awareness of how you are perceived by your coworkers. Be more effective with the families you serve. As a result, you will be a more confident and effective professional. You will feel empowered to work from your heart and contribute to your company’s shared vision and mission.

It starts with you. There's a difference between being liked and being respected. Ideally, we want to be both. Unfortunately, in the fast-paced world of funeral service, it is easy for values like this to go by the wayside when they aren't intentionally prioritized. Learn the key components of gaining respect and building trust. Build a strong sense of awareness of how you are perceived by your coworkers in the families you serve. As a result, you will be a more confident and effective professional. You will feel empowered to work from your heart and contribute to your company's shared vision and mission.

About the Instructor. Rachel Gunderson is an experienced funeral director. Her background was in sociology and psychology before she entered her current profession. She is known as a team leader and someone who works closely with her team to exceed their goals.

This course is designed for New Professionals. Part of the Funeral Service Excellence Series, this course covers the key building blocks for the new funeral service professional. Registration includes a bound and printed manual mailed directly to students. Complete all four courses for a Service Excellence Certificate of Completion. These courses are perfect for anyone with three years of experience or less of working in any role within a funeral home, from reception to funeral assistant to funeral director.