2024 Making Best Impressions - On Demand

What impression do you make? Do you provide consistently high-quality experiences that families and loved ones remember forever? Making the best impression is key. 

Making Best Impressions will provide many valuable skills and tips that will help you work more effectively with families. You will explore the best practices that have been identified by industry leaders. How you dress, stand, and present yourself influences how people interact with you. There are nuances to written and oral communication that will strengthen what you say. Simple tips can help people perceive you as being genuine and caring. If you are new to the profession or a seasoned professional who wants to sharpen your skills, this course is for you.

About the Instructor. Fred Bayley is heralded as a service industry leader not only building extraordinary customer service but also creating service excellence. He has worked with many organizations in establishing a service culture. Fred was recognized as one of 30 visionaries in lifelong learning. He is an internationally known author, trainer, and speaker.

This course is designed for New Professionals. Part of the Funeral Service Excellence Series, this course covers the key building blocks for the new funeral service professional. Registration includes a bound and printed manual mailed directly to students. Complete all four courses for a Service Excellence Certificate of Completion. These courses are perfect for anyone with three years of experience or less of working in any role within a funeral home, from reception to funeral assistant to funeral director.