Description
Are you ready for the phone call? It seems simple but it could be one of the most important things you do. Many of today's consumers are making arrangements for their loved ones for the first time. The connection you make with that potential family will be a deciding factor in them choosing your services. Your first impression telephone skills are necessary for successful relationships. Positive relationships help families make informed decisions.
About the Instructor. Julie A. Burn, CCrE, CSE, has helped hundreds of Funeral Home professionals understand the value of how to answer the telephone. Julie is an internationally known author and trainer. She is known for simplifying the information so you can immediately apply what you've learned. Julie is a Cremation specialist with over 30 years of experience in the funeral profession. She currently serves in a business development role for Cremation Recycling. She has experience in various marketing roles in the business.
This course is designed for Experienced Professionals, crafted to cover a variety of topics that are applicable to funeral service professionals of all experience levels.
Objectives
After the completion of this course, you will learn:
- How to make every caller feel welcome important and understood.
- The phone call is your first step in building relationships with your families.
- That even though they may be saying they are looking for the cheapest services they're really looking for the ones that fit their needs. Families are simply looking for value where the cost is worth the service.
- That many of your callers are making arrangements for their loved ones for the very first time.
- The simple keys that will make your funeral home stand out over the telephone.
Certificate
By completing/passing this course, you will attain the certificate 2023 MIPC
Learning Credits
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