2024 Conflict Resolution with Families - On Demand

It impacts everything: Family Conflict. Unresolved issues affect the funeral ceremonies and bereavement. Discover how to identify sources of family division and effectively work through them. Though funeral directors would generally prefer to avoid the role of "family referee," the truth is that these skills are imperative. You will effectively help family members work together well enough to create meaningful memorial events. You will frequently work with divided families. A deeper understanding of family stresses will help you serve families effectively.

About the Instructor. Dr. William G. (Bill) Hoy is widely regarded as an authority on the role of the funeral in the social support necessary for effective grieving. He has more than 35 years of experience in hospice, congregation, bereavement center, and university. He is Clinical Professor of Medical Humanities at Baylor University. Dr. Hoy directed the clinical counseling programs for Pathways Volunteer Hospice in Long Beach, CA for 17 years.

In addition to his graduate education and counseling training, Dr. Hoy holds the Fellow in Thanatology (FT), the highest advance practice credential for counselors and educators in the fields of death and bereavement. For more than 30 years, he has been a member of the Association for Death Education and Counseling (www.adec.org), an international association of more than 1,500 clinicians and educators working in end-of-life care and bereavement. From 2013 to 2020, Bill served on the ADEC Board including six years as an officer.

This course is designed for Experienced Professionals, crafted to cover a variety of topics that are applicable to funeral service professionals of all experience levels.