Institute for Exceptional Funeral Service

Are you ready for the phone call? It seems simple but it could be one of the most important things you do. Many of today's consumers are making arrangements for their loved ones for the first time. The connection you make with that potential family will be a deciding factor in them choosing your services. Your first impression telephone skills are necessary for successful relationships. Positive relationships help families make informed decisions. About the Instructor. Julie A. Burn, CCrE, CSE, has helped hundreds of Funeral Home professionals understand the value of how to answer the telephone. Julie is an internationally known author and trainer. She is known for simplifying the information so you can immediately apply what you've learned. Julie is a Cremation specialist with over 30 years of experience in the funeral profession. She currently serves in a business development role for Cremation Recycling. She has experience in various marketing roles in the business. This course is designed for Experienced Professionals, crafted to cover a variety of topics that are applicable to funeral service professionals of all experience levels. Read more

It’s no secret having the best employees are essential to your success. The pool of experienced candidates is limited. You must be creative in looking for new ways to recruit. Your onboarding process of new employees should help them effectively integrate into your team and the industry. Simple retention strategies reduce turnover and keep your in-depth knowledge and experience. By the end of this course, it will be easier to find and keep great employees.  Misty Sanders has 20 years in customer service and 15 years in human resources positions. She has honed her skills in recruiting, on-boarding, performance appraisals, employee engagement, conducting internal investigations, coaching & counseling, benefits and more. Misty has her Society of Human Resources Senior Certified Professional Certification (SHRM-SCP) and a Master of Business Administration, Human Resource Management through Capella University. Read more

This course consists of a training video designed to help funeral home employees understand what harassment is, how to recognize it, and what to do if they are being harassed or witness harassment.  It also includes a brief interactive quiz to ensure your employees understand the content of the video in workplace situations.   This course can be completed in approximately 30 minutes. Read more